Privacy policy

Last updated: October 23, 2026

HONGKONG NESTWORKS LIMITED ("NestWorks," "we," "us," or "our") operates the online store at https://shop.nestworks.ai (the "Store"). Our Store is powered by Shopify, which enables us to provide our products and related ecommerce services (the "Services").

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Store, make a purchase, contact us, or otherwise interact with our Services.

This Policy applies to our Shopify Store. Other NestWorks websites, community platforms, and software services may be governed by separate privacy policies.

Please read this Policy carefully. By using our Services, you acknowledge that you have read and understood it. Where consent is required by applicable law, we will request it separately.

1. Personal Information We Collect

Depending on how you interact with our Store, we may collect the following categories of personal information:

  • Contact information: Your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: Products viewed or purchased, shopping cart activity, order history, payment confirmation, shipping details, returns, and refunds.
  • Payment information: Payment method, transaction details, and payment status. Payment information may be collected and processed directly by our payment service providers.
  • Account information: Account credentials, preferences, and settings, where applicable.
  • Communications: Information you provide when contacting customer support or submitting inquiries.
  • Reviews and feedback: Product ratings, reviews, photographs, and other content you choose to submit.
  • Device and usage information: IP address, browser type, device identifiers, approximate location, pages viewed, and interactions with our Store.
  • Marketing preferences: Email subscription status, communication preferences, and related marketing interactions.

We collect information directly from you, automatically through our Store, and from service providers or business partners where appropriate.

2. How We Use Your Personal Information

We use personal information to:

  • Process payments, fulfill orders, and arrange shipping and delivery.
  • Manage customer accounts, returns, refunds, and warranty requests.
  • Provide customer support and respond to inquiries.
  • Send order confirmations, shipping updates, and other service communications.
  • Collect and display product reviews and customer feedback.
  • Maintain Store security, prevent fraud, and comply with legal obligations.
  • Analyze website performance and improve our products and shopping experience.
  • Send marketing communications and measure advertising effectiveness where permitted by applicable law.

Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we rely on appropriate legal bases, which may include performance of a contract, compliance with legal obligations, legitimate interests, or consent, depending on the processing activity.

3. Sharing Your Personal Information

We share personal information with third parties where necessary to operate our Store and provide our Services.

These may include:

  • Ecommerce and payment providers to manage checkout, transactions, payments, and order processing.
  • Shipping and logistics providers to fulfill orders, track shipments, and arrange delivery.
  • Marketing and analytics providers to manage subscriptions, understand website activity, and measure campaign performance.
  • Advertising partners, including Google and Meta, to measure advertising effectiveness and support personalized advertising where permitted by law.
  • Customer service and review providers to manage inquiries, collect feedback, and display product reviews.
  • Technology and security providers to maintain Store functionality and protect against fraud or unauthorized access.

We may also disclose personal information to affiliated companies, professional advisers, or relevant authorities where necessary for legitimate business operations or compliance with applicable law.

If our business is involved in a merger, acquisition, restructuring, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable legal safeguards.

Some advertising-related disclosures may constitute a "sale" or "sharing" of personal information under certain privacy laws, even when no monetary payment is involved.

Where required by law, we provide applicable privacy choices and opt-out mechanisms.

4. Relationship with Shopify

Our Store is hosted by Shopify, which collects and processes personal information about your access to and use of our Services to provide and improve the shopping experience.

Information submitted through our Store may be transmitted to Shopify and other service providers, including those located outside your country of residence.

We use certain Shopify enhanced features that incorporate information obtained from your interactions with our Store, other merchants, and Shopify.

To provide these enhanced features, Shopify may process personal information collected through your interactions with our Store, other Shopify merchants, and Shopify services.

In these circumstances, Shopify is responsible for its processing of your personal information, including responding to applicable requests to exercise your privacy rights relating to these activities.

For more information, please visit:

Depending on your location, you may have the right to opt out of certain personalized advertising or data-sharing activities.

You can exercise applicable Store-related opt-out rights through our Data Sharing Opt-Out Page.

5. Cookies and Advertising

We use cookies, pixels, and similar technologies to operate our Store, remember preferences, maintain shopping carts, analyze website traffic, and measure advertising performance.

These technologies may include:

  • Essential cookies: Necessary for checkout, security, and core Store functionality.
  • Analytics cookies: Used to understand website activity and improve performance.
  • Marketing cookies: Used to measure advertising effectiveness and support personalized advertising.
  • Preference cookies: Used to remember certain settings.

We may use analytics and advertising services, including Google Analytics and Meta, to understand how visitors interact with our Store and evaluate marketing campaigns.

Where required by applicable law, we request consent before using non-essential cookies or similar tracking technologies.

You may manage available cookie preferences through our Store's privacy controls or your browser settings.

Depending on your location, you may also have the right to opt out of certain targeted advertising or data-sharing activities through our Data Sharing Opt-Out Page.

Where applicable, we recognize Global Privacy Control (GPC) signals as requests to opt out of certain data-sharing activities. Other browser "Do Not Track" signals may not be recognized.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you product announcements, promotional offers, newsletters, and event information.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications will not affect essential transactional messages, such as order confirmations, shipping notifications, or customer support responses.

7. Data Security and Retention

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of internet transmission or electronic storage is completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and protect our legitimate interests.

Retention periods may vary depending on the type of information and applicable legal requirements. Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable law.

8. International Data Transfers

NestWorks operates internationally. Your personal information may be transferred to, stored in, or accessed from countries outside your country of residence.

These may include locations where Shopify, payment processors, logistics providers, technology providers, and NestWorks personnel operate.

Where required by applicable law, we use appropriate safeguards for international data transfers.

For transfers subject to the GDPR or UK GDPR, these safeguards may include the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or other legally recognized arrangements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights:

  • Access: Request access to personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of personal information, subject to applicable legal exceptions.
  • Portability: Request a copy of certain personal information in a portable format.
  • Restriction or objection: Request restrictions on or object to certain processing activities.
  • Withdrawal of consent: Withdraw consent where processing is based on consent.
  • Opt-out: Opt out of certain targeted advertising or data-sharing activities where applicable.

These rights are not absolute and may be subject to limitations under applicable law.

Residents of the European Economic Area and the United Kingdom may have additional rights under the GDPR or UK GDPR, including the right to lodge a complaint with a relevant data protection authority.

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, targeted advertising, and the sale or sharing of personal information.

Customers in Canada, Japan, South Korea, Taiwan, Australia, Mexico, and other regions may also have rights under applicable local privacy laws.

To exercise your rights, please contact support@nestworks.ai. We may request information necessary to verify your identity before processing your request.

For privacy rights relating to information processed by Shopify for its own purposes, please visit the Shopify Privacy Portal.

We will respond to eligible requests within the timeframes required by applicable law and will not unlawfully discriminate against you for exercising your privacy rights.

10. Children's Privacy

Our Store is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites

Our Store may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of websites outside our control. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technologies, or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date. Where required by law, we will provide additional notice of material changes.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to submit a complaint, please contact us:

Company: HONGKONG NESTWORKS LIMITED

Store: https://shop.nestworks.ai

Email: support@nestworks.ai

Registered Address: UNIT 903, 9/F, CAMERON COMM CTR, 458-468 HENNESSY RD, CAUSEWAY BAY, HONG KONG

For the purposes of applicable data protection laws, HONGKONG NESTWORKS LIMITED is the controller of personal information processed by NestWorks for the purposes described in this Policy, except where another party acts as an independent controller.